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Typically, Packet Pickup is the day before the race from 1-7 PM (hours may vary based on location).
All you'll need to bring is your ticket confirmation email, either printed out or shown on your mobile device.
If you can't make it to Packet Pickup, that’s fine. You can still pick up your packet the day of the event. However, if you attend Packet Pickup you get a $5 merchandise credit that can be used towards extra swag!
The Packet Pickup Permission Slip can be found at the end of the Movement Memo that we will send via email 1-2 weeks prior to the race. You can also find the Packet Pickup Permission Slip on your race page.
*Race medals are included with your tickets but will be handed out at the Finish Line. **Colors, items offered, and styles may vary.
Extra color packets will be for sale at our Merchandise tent at the race too!
Often times, the photographers at our events come from local schools, newspapers, etc. In those cases, we regret that we typically do not have access to those photos.
You do NOT need to register your 3 year old to take them through the course with you. However, if you would like a t-shirt, medal, etc. for your 3 year old, you will have to purchase a regular priced ticket for them and register them with your family, or buy them at the event.
But there isn't any rule against keeping your own time!
We will also have some awesome swag for sale at our Merchandise tent to help you complete your ensemble.
However, we recommend wearing sunglasses and bandannas to keep the color out of your eyes, nose and mouth.
If you are signing up a group to volunteer, do not use the comment box to tell us how many people are in your group. Each member's information must be entered separately to be assigned to a volunteer shift. If you have questions about volunteering or registering a group, email us at firstname.lastname@example.org.
When you click the ticket that you want, you'll be redirected to a form where you'll fill out all of your information. Once you submit your information, you're in!
A confirmation email will be sent shortly after. If you did not receive your confirmation email, check your spam folder. If it's not there either, email us at email@example.com. We'll be happy to assist you!
Unfortunately, we are unable to process refunds. When you sign up you agree to our NO REFUND policy. The planning and logistics required for putting on the event make it impossible. Location and date are subject to change. We do our best to keep the original date and location; however, some venues may cancel our city permits, and regulations may make it necessary to change the original date and location. If you can't make it on Race Day, feel free to come to Packet Pickup to get your race packet and say hi! For a small fee, we can also ship you your race packet. Email us at firstname.lastname@example.org if you would like your packet shipped to you.
*Prices are subject to sales and applicable discounts. No refunds or reimbursements will be made after purchase in accordance to our No Refund Policy.
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Customer Service Hours: 9 AM - 5 PM MST M - F
Please allow 1-2 business days for a response to your customer service request. Submit your question in the form below!
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